RIPTA Launches Annual Online Customer Satisfaction Survey

 

Survey is available in English and Spanish today through Sunday, April 30, 2023

Providence, Rhode Island, March 27, 2023 -- The Rhode Island Public Transit Authority (RIPTA) invites the public to participate in the 11th annual Customer Satisfaction Survey. Passengers, whether they ride frequently or infrequently, are invited to take the online survey, which is available on the RIPTA website from Monday, March 27 through Sunday, April 30, 2023. The survey is available in English and Spanish. Each participant will be eligible for the chance to win a RIPTA prize pack which will include $70 of bus fare value on a Wave account.

“We strongly encourage people to take the survey,” said Scott Avedisian, RIPTA’s Chief Executive Officer.  “It only takes a few minutes, and what we learn from our passengers helps guide us in making both short-term and long-term decisions.  Our goal is to always learn from our customers’ experiences.”

 

To take the survey, customers can visit RIPTA’s website RIPTA.com and click on the Survey Link or they can find the survey directly at https://www.surveymonkey.co.uk/r/RIPTA-Eng For the Spanish version, use https://www.surveymonkey.co.uk/r/RIPTA-Esp. If anyone has trouble clicking on the links, they can copy and paste them into the web browser of their choice.

RIPTA is proud to be one of 17 transit agencies nationwide offering the survey this year, prepared by the American Bus Benchmarking Group (ABBG). RIPTA CEO Scott Avedisian is past president of this group. The ABBG is a consortium representing mid-sized transit agencies that are seeking to improve their operations by working collaboratively and measuring each other against uniform performance measures. 

In addition to helping RIPTA, the combined result of the surveys from the participating transit agencies will help establish best practices in public transit. For more information about the ABBG and its members, please visit http://americanbusbenchmarking.org.

 

The House has began a debate session ahead of tonight's vote on the debt ceiling deal. The bill negotiated between the White House and Republicans would suspend the nation's debt ceiling for two years. Voting is scheduled to begin this hour.       Former President Trump's White House aides are being subpoenaed over the firing of a top election security official. Trump fired his cybersecurity chief Christopher Krebs in November 2020 after the presidential election. It came days after Krebs went against Trump's false election fraud claims in a statement describing the election as one of the most secure in American history.       Actor Danny Masterson is guilty of raping two women. On Wednesday, a Los Angeles jury also said it was deadlocked on the charge related to a third accuser. The jury deliberated for seven days before deciding the actor raped the two victims at his Hollywood Hills home two decades ago.        The GOP field for the 2024 presidential nomination is about to get another candidate. Axios reports that former New Jersey Governor Chris Christie will announce his candidacy at a town hall in New Hampshire next week. A once ally of former President Trump, Christie has turned into one of his critics within the Republican party.       Only 18 percent of Americans are satisfied with the state of the nation. That's about half of the historical 35-percent average. A new Gallup poll shows that the number of Americans saying they're satisfied with the trajectory of the country has been below 20-percent since March.       Bruce Springsteen is said to be ok after falling on stage while performing in Amsterdam over the weekend. The singer took a spill while going up a set of stairs, but was quickly helped up by members of his E Street Band. One concertgoer tweeted that the 73-year-old was able to finish the concert.